Privacy Policy

LANCELOT REGISTRARS & INVESTOR RELATIONS LIMITED PRIVACY POLICY

Thank you for using Lancelot Registrar & Investors Relations Limited (the “Company”).

Our mission is to bridge the gap between investors and the companies in which they have various investments. To do that, we ensure all your benefits and necessary information get to you timely. This is done based on information we collect from you.

We are a responsible organisation and are committed to protecting all personal data as required under the Data Protection laws, regulations and guidelines in force per time. We only use the information where we have a proper legal basis for doing so.

This Privacy Policy (“Policy”) outlines how we collect, use, store, share and protects personal data regardless of how it is collected. The data may be collected from different sources. This Policy applies to all activities involving the processing of personal data carried out by the Company.

This Policy also covers how we use cookies, the choices you have as well as how we process data that we collect.

We welcome your valuable suggestions on how to improve this Policy, as we are here to serve you.

Information We Collect and Use

Personal data refers to personal information about an individual from which that person can be identified. The information are gathered from:

  • Our website
  • Company app
  • Cookies
  • Emails
  • Phone call
  • Forms (electronic and physical)
  • In-person
  • Authorised third parties e.g., your stockbroker, Central Securities Clearing System Plc

We collect information such as your name, address, ID card details, identification numbers, phone number, occupation, assets, income and any other information we deem necessary. We may also use your transactional account history including payment records as well as information received from third parties such as family, solicitors, friends, or employers, website/ social media pages made public by you, government agencies, regulators, supervisory or credit agencies.

Security of Personal Data

The Company takes appropriate technical and organisational precautions to secure your personal data and prevent the loss, misuse or alteration thereof. We will store all your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.

We also engage encryption technology where necessary in securing and protecting your personal data.

Retaining and Deleting Personal Data

We only keep your information for as long as we need it to provide services to you. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information, we will remove it from our systems.

Notwithstanding the above, we are bound to retain your personal data, even after providing services, to you for such times as required to comply with legal or regulatory obligations that we are subject to.

Legal Basis for Processing Your Personal Data

We have legitimate reasons and interest to use your personal data. It is fundamental in executing our duties to you. We may use the personal data we obtain to:

  • Provide and administer our services
  • Process and keep you informed on the status of your business relationship with us
  • Provide investor services
  • Communicate and administer our services and events (such as sending promotional materials, newsletters, and other marketing communications)
  • Provide customer support
  • Verify your identity and protect against and prevent fraud and other unlawful activity, unauthorized transactions, claims, and other liabilities.

 

We may process your personal data on one or more lawful grounds depending on the specific purpose for which we are using your personal data. We will rely on any of the legal bases listed below depending on the processing activities:

  • We will ask you for your consent in certain processing activities, especially where it involves collection of sensitive personal data. Where we obtain your consent, kindly note that you can withdraw the consent at any time, and we will comply by not further processing your personal data.
  • We may process your personal data in order to fulfil the contract you have entered with us or we have entered with your company or take pre-contractual steps at your instruction.
  • We may rely on our legitimate interest to process your personal data to tailor our services to suit your need.
  • We may process your personal data where law mandates us to do so.

Kindly contact us if you need further details or clarity about the specific grounds, we are relying on to process your personal data where more than one ground has been stated.

Your Rights

As the owner of the personal data, the Data Protection Regulation list rights you have with relation to your personal data. We have listed some of the principal rights here. Some of the rights are complex; we suggest that you read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under Data Protection Regulation are:

  1. the right to access;
  2. the right to rectification;
  • the right to erasure;
  1. the right to restrict processing;
  2. the right to object to processing;
  3. the right to data portability;
  • the right to complain to a supervisory authority; and
  • the right to withdraw consent.

Notwithstanding the above, there are exclusions of the exercise of your rights such as where processing is necessary; for compliance with a legal obligation; etc.

ACCESS REQUEST PROCEDURE

If you wish to exercise any of the rights guaranteed under the Nigeria Data Protection Act, 2023 (NDPA) and outlined in this Policy, you shall make a formal request by completing the Data Subject Access Request Form. You are to send the completed form via email to the Data Protection Officer at info@lancelotregistrars.com

UPDATING INFORMATION

Please let us know if the personal information that we hold about you needs to be corrected or has been updated. You can send an email to: info@lancelotregistrars.com

Changes to this policy

This Policy may be revised from time to time on an ad-hoc basis to reflect the legal, regulatory and operating environment. The revised versions will automatically become applicable to you and be published on our website and/or be available at our office. We will notify you when changes to our Privacy Policy have been made. We also encourage you to check this page from time to time for updates to this Policy.

COOKIES POLICY

Cookies are small text files stored on a user’s device by a website to remember information like login status, preferences, or tracking data across sessions. They are placed on your web browser when you visit an internet site. Cookies are useful and do a lot of different things, including allowing a website recognise a user’s device, improving online experience etc.

Use of Cookies

By using our website (clicking, navigating or scrolling), you consent to our use of cookies in accordance with this Policy. If you do not agree to our use of cookies, you can prevent the installation of cookies through the settings of your browser. Where you disable the use of cookies, it would likely impact your user experience on this site as some parts of this site may not function properly for you.

Why we use Cookies?

We use cookies when you access our website, our online products and services to make the site work better and to help us understand how you use our site. Cookies help us provide, protect and improve our products and services by customizing and measuring the services and products we provide for satisfactory and safe experience. We also use them to help authenticate a user; assess performance and functionality of our online products and services; and data-based research and analysis.

Cookies enable us offer tailored products and to understand the information we receive about you, including information about your use of other websites and apps, whether or not you have an account with us.

Contact

Do you have a complaint or suggestion? You can always reach us at info@lancelotregistrars.com

(anytime) or call 0916 966 0770 (weekdays between 9.00am and 4.00pm).

Version: 1.0 | Last Updated: May 2025